Legal
This Privacy Policy explains how FinancialPlugins handles personal data on financialplugins.com and related subdomains.
Last updated: June 23, 2026
The data controller for this website, related subdomains, product licensing, downloads, and support processing is Pilgrim Tech Ltd, a company registered in Finland under VAT ID FI33083703. Postal address: c/o Tulosnurkka Oy, Maapallonkatu 3, liiketila 5, 02210 Espoo, Finland.
For privacy questions or requests, contact [email protected]. Product support is handled through support.financialplugins.com.
We collect information you provide directly, such as your name, email address, billing address, message content, newsletter signup details, purchase and license-related details, download records, product activation details, and support information. We also collect technical information from website use, including IP address, browser and device details, pages viewed, approximate location, referrer, and cookie or similar technology identifiers.
Do not submit sensitive personal data through contact or support forms unless specifically requested and necessary for the support issue.
When a product is activated or checks for updates, we may process license key, product ID, domain, site URL, IP address, product version, WordPress, PHP, or Laravel version where applicable, timestamp, activation status, and related diagnostic details. We use this data to activate licenses, enforce the one-domain license model, provide downloads and updates, detect abuse, troubleshoot product issues, and keep license records accurate.
| Purpose | Data used | Legal basis | Retention period | Providers involved |
|---|---|---|---|---|
| Contact and support requests | Name, email, message, attachments, technical details, support history, IP address, and diagnostic data you provide. | Legitimate interests in responding to enquiries and supporting products; pre-contractual steps where the request concerns a potential purchase. | Support tickets are usually kept for 3 years after the last interaction, unless a longer period is needed for legal claims, security, accounting, or ongoing customer history. | support.financialplugins.com, internal ticketing software, hosting and email providers. |
| Purchases, invoices and tax handling | Name, email, billing address, order details, VAT or tax data, payment status, invoice details, product purchased, and transaction identifiers. | Contract performance; legal obligations for accounting, tax, VAT, and compliance; legitimate interests in fraud prevention. | Invoices, receipts, and supporting accounting records are generally kept for 6 years after the end of the relevant financial year; accounting ledgers and financial statement records may be kept for 10 years where required by Finnish accounting rules. | Stripe, accounting and tax service providers, hosting and email providers. |
| Newsletter | Email address, signup source, subscription status, consent record, and email engagement data such as opens or clicks where available. | Consent. You can withdraw consent at any time using the unsubscribe link or by contacting us. | Subscription data is kept until you unsubscribe or ask us to delete it. Suppression records may be kept as long as needed to avoid sending further emails to unsubscribed addresses. | Mailchimp, hosting and email providers. |
| Analytics | Device and usage data, pages viewed, approximate location, referrer, browser details, and cookie or similar identifiers. | Consent where required. Analytics cookies are optional and controlled through the cookie banner. | Analytics data is usually kept for up to 14 months unless the analytics provider settings apply a shorter period or aggregated reporting no longer identifies a visitor. | Google Analytics, Google Tag Manager, hosting providers. |
| License activation, downloads and updates | License key, product ID, domain, site URL, IP address, product version, WordPress, PHP, or Laravel version where applicable, timestamp, activation status, download records, and update-check details. | Contract performance; legitimate interests in license enforcement, abuse prevention, security, troubleshooting, and product maintenance. | License and activation records are usually kept for the lifetime of the license plus 3 years. Security or abuse records may be kept longer if needed to protect services or handle legal claims. | FinancialPlugins licensing and update servers, hosting providers, support software. |
| Security, fraud prevention and service logs | IP address, request metadata, logs, account or license identifiers, checkout events, error reports, and abuse indicators. | Legitimate interests in securing the website, protecting customers, preventing abuse, and maintaining service reliability; legal obligation where applicable. | Routine technical logs are usually kept for up to 12 months. Records connected to fraud, abuse, chargebacks, disputes, or legal claims may be kept until the issue is resolved and limitation periods expire. | Hosting providers, Stripe, security and logging services, support software. |
FinancialPlugins uses Google Analytics with default settings for website analytics. Newsletter subscriptions are handled through Mailchimp. Contact form submissions and product support requests are handled through support.financialplugins.com and internal ticketing software. Digital product payments, billing details, tax calculation, and fraud prevention are processed by Stripe.
We do not sell personal data. We share data with service providers that help operate the website, deliver newsletters, answer enquiries, process payments, provide licenses or downloads, host infrastructure, secure systems, or comply with legal obligations. We may also share information if required to protect FinancialPlugins, users, or the public from fraud, abuse, or security risks.
These providers process data only as needed for the relevant service, subject to their own terms, privacy notices, data processing terms, and security practices.
Some providers, including Google Analytics, Mailchimp, Stripe, hosting, support software, email, security, or infrastructure providers, may process or access personal data outside Finland, the EU, or the EEA. Where data is transferred outside the EU or EEA, we rely on applicable transfer mechanisms such as adequacy decisions, Standard Contractual Clauses, and supplementary technical or organizational measures where required. Provider data processing terms may describe these mechanisms and related security commitments.
The exact transfer locations and safeguards may depend on the provider, the service configuration, and the customer's location.
If you give us admin, hosting, FTP, database, or diagnostic access for support, we may incidentally access data in your environment. You are responsible for ensuring you have the right to share such access and for removing or masking unnecessary personal data before granting access.
Customers using FinancialPlugins products on their own websites are responsible for their own privacy notices, cookie notices, legal bases, and compliance toward their own visitors and users.
Depending on your location and the legal basis for processing, you may have rights to request access, correction, deletion, restriction, portability, objection, or withdrawal of consent. You can unsubscribe from newsletter messages using the link in those emails. Withdrawing consent does not affect processing that happened before withdrawal.
You may lodge a complaint with your local data protection authority. In Finland, the competent authority is the Office of the Data Protection Ombudsman.
To make a privacy request, contact [email protected].
We do not use personal data for automated decision-making that produces legal or similarly significant effects.
We use reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No online service can be guaranteed to be completely secure, so users should also take care when sharing information online.
For privacy questions or requests, contact FinancialPlugins at [email protected].